Shipping Policy

At RRV Enterprises, we want your order to arrive quickly and safely. This Shipping Policy explains how we process orders, what to expect after you check out, and what to do if something goes wrong along the way.

1. Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding U.S. holidays).
You'll receive a confirmation email as soon as your order is placed, and a separate shipping notification with tracking once it leaves our facility.
During high-volume periods (holidays, new product launches, major sales), processing may take an extra 1–2 days. We'll email you if there are any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping is free on every U.S. order.

Order Processing: 1–3 business days
Free U.S. Delivery: 8–10 business days after processing (tracking included)
Estimated total delivery time: Around 2 weeks from the date the order is placed

Delivery times are estimates and may vary due to weather, holidays, or carrier delays. Every order includes tracking so you can monitor its progress from shipment to delivery.

3. Shipping Carriers

We partner with trusted carriers and select the best one for your shipment based on speed, location, and reliability:

USPS
UPS
FedEx

Your tracking number is sent by email as soon as your order ships.

4. Shipping Locations

We currently ship within the United States, including:

All 50 U.S. states, including Alaska and Hawaii
U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, and others)
APO/FPO military addresses (delivery times may be longer)

If we're unable to deliver to your address, you'll see a notice at checkout.

5. Tracking Your Order

Once your order ships, you'll receive an email with your tracking number and a link to track it. Tracking can take 24–48 hours to start updating after the shipping notification — don't worry if it doesn't move right away.

6. Lost, Stolen, or Damaged Packages

If your tracking shows "Delivered" but you can't find your package:

Check around your front door, mailbox, side entrances, and with neighbors
Wait 24 hours — carriers occasionally mark packages as delivered a day early
If it still hasn't shown up, email support@rrventerprises.com within 7 days and we'll help you file a claim with the carrier

If your package arrives damaged, email support@rrventerprises.com within 14 days of delivery with:

Photos of the damaged item
Photos of the outer packaging
Your order number

We'll arrange a replacement or full refund at no additional cost — including return shipping.

7. Incorrect Shipping Information

Please double-check your shipping address before placing your order. RRV Enterprises is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

If your order hasn't shipped yet, email support@rrventerprises.com immediately with your order number and the corrected address — we'll do our best to update it before it leaves our facility.

8. Order Cancellations

You can cancel an order within 24 hours of purchase, as long as it hasn't shipped yet. Email support@rrventerprises.com with your order number and we'll process the cancellation. Once an order has shipped, it falls under our Refunds & Returns policy.