Refunds & Returns

At RRV Enterprises, we want you to love what you ordered. If something isn't right, we'll make it right.

Our 30-Day Return Promise

You have 30 days from the day your order is delivered to request a return or exchange. To be eligible, items must be:

Unused and unworn — in the same condition you received them
In their original packaging with any tags, dust bags, or inserts included

We can't accept returns on:

Items returned more than 30 days after delivery
Items showing signs of wear, damage, or use after delivery
Items marked "Final Sale" at the time of purchase
Gift cards

How to Start a Return

Email us at support@rrventerprises.com within 30 days of delivery.
Include your order number, a short reason for the return, and (if applicable) photos of any issue.
We'll reply within 24 hours, Monday–Friday, with a Return Authorization (RA) number and the return shipping address.
Pack your item securely with the RA number written on the outside of the package and ship it back.

Please don't send a return without an RA number. Packages without one may be refused.

Return Shipping

Standard returns (change of mind, wrong color, didn't love it): return shipping is the customer's responsibility. We recommend USPS or UPS with tracking — RRV Enterprises is not responsible for return packages lost in transit.
Free returns when we make a mistake: if you received the wrong item, a defective product, or a damaged order, we'll cover the return shipping in full and send you a prepaid return label.

When You'll Get Your Refund

Once your return reaches our facility, we'll inspect it within 2 business days and email you with the outcome.

If approved: your refund is issued to the original payment method within 5–10 business days. Most banks post the credit within another 3–5 business days after we issue it.
The original order's shipping fees (if any) are non-refundable, except when the return is due to our error.

If 10 business days have passed since we approved your refund and it still hasn't appeared on your statement, check first with your bank or card issuer — and if it still hasn't shown, email us and we'll help trace it.

Damaged or Defective Items

If your order arrives damaged or defective, email support@rrventerprises.com within 14 days of delivery with:

Photos of the damaged item
Photos of the outer packaging (showing any visible shipping damage)
Your order number

We'll replace or refund the item at no cost to you — including return shipping.

Exchanges

We process direct exchanges only for defective, damaged, or incorrect items.

If you'd simply like a different color or style, the fastest path is:

Start a return on your current item using the steps above
Place a new order for the item you actually want — no need to wait for the refund to clear

This gets your new item to you faster than waiting on an exchange.

Order Cancellations

You can cancel an order within 24 hours of placing it, as long as it hasn't shipped yet. Email support@rrventerprises.com with your order number and we'll take care of it. Once an order has shipped, it falls under our return process above.