Refunds & Returns

Our promise

We want you and your dog to be happy with every purchase. If something isn't right, we're here to make it right.

Return window

You may request a return within 30 days of receiving your order.

Return conditions

To be eligible, items must be unused, in their original condition, and in the original packaging. For hygiene and safety reasons, we can only accept returns of gear that has not been worn by your pet, unless the item arrived damaged or defective.

Eligible items

Every item in our store can be returned within the return window, as long as it meets the conditions above — we don't keep a "final sale" exclusion list.

Damaged or defective items

If your order arrives damaged or defective, email us at support@rrventerprises.com within 7 days of delivery with your order number and a photo. We'll arrange a replacement or refund right away.

How to start a return

Email support@rrventerprises.com with your order number and the reason for your return. We'll send you step-by-step instructions.

Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days.